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On-Bill Repayment

For Home Retrofit

Expanding business opportunities through On-Bill Repayment options

As a participating trade ally contractor, you can gain a competitive edge by offering on-bill financing to homeowners who install qualifying energy improvements. Energy Trust is working with Portland General Electric, Pacific Power, NW Natural and regional nonprofit lender Craft3 (NMLS ID#390159) to provide On-Bill Repayment and preferred rates for select energy-efficiency projects.

With On-Bill Repayment, trade allies receive a 50 percent advance on the loan from Craft3 before beginning work, and full payment upon completion of the project. Homeowners then pay back costs through their home heating utility bill. The energy savings may offset much of the loan cost, so customers could see little to no increase on their energy bill.

Contact onbill@energytrust.org to learn more about becoming an eligible On-Bill Repayment trade ally.

  • Straightforward low rates for customers at no cost to you
  • Access a wider market of moderate-income customers without risk to your business
  • Fast processing
    • Online applications available
    • Electronic document signing
    • Electronic payment to contractors
  • Heat Pump Upgrade (Oregon only)
  • Savings Within Reach (Oregon only)
  • NW Natural Washington (Washington only)

Loans may only be used to cover the cost of materials and installation for projects that qualify for Energy Trust incentives. Please review the following table to determine maximum allowable loan amounts. Not all homeowners will qualify for these loans or maximums.

OfferingLoan AmountRepayment PeriodLoan Fee
Heat Pump Upgrade Up to $10,000Up to 10 years$175
Savings Within Reach Up to $7,500, depending on upgradeUp to 10 yearsCovered by Energy Trust
NW Natural Washington Up to $15,000Up to 15 years$0

Project eligibility is determined by Energy Trust. Loan terms are available for qualifying projects installed in owner-occupied single-family homes or owner-occupied manufactured homes with land ownership. Loan availability, terms and conditions are current as of 1/1/19 and are subject to change without notice. Not all applicants will qualify. Craft3 is an equal opportunity lender, NMLS ID#390159.

  1. Trade ally determines customer eligibility.
  2. Participating trade ally and customer apply to Craft3. The process takes less than 10 minutes.
  3. Craft3 emails the loan approval decision to customer and trade ally within 3 to 5 business days.
  4. If approved, customer signs loan document electronically and Craft3 notified trade ally when the loan is closed and work may begin.
  5. Up to 50 percent of payment may be available to trade ally from Craft3.
  6. Trade ally completes work.
  7. Trade ally and customer submit final signed invoice and Craft3 invoice summary to homeenergy@craft3.org.
  8. Craft3 pays remaining balance to trade ally.
  9. Energy Trust pays incentive to trade ally within 4 to 6 weeks.
  10. Customer repays loan via heating utility bill.

Heat Pump On-Bill Repayment is available to customers who both own and reside in the single-family or manufactured home receiving the upgrades. To qualify, the home must be heated with electricity provided by Portland General Electric or Pacific Power.

Craft3 offers the following home energy-efficiency loan terms to qualifying customers. Incentive amount cannot exceed cost of materials and installation.

Loan Amount $2,500-$7,500$7,501-$10,000
Rate & APR6.49% (7.39% APR)6.49% (6.89% APR)
TermUp to 7 yearsUp to 10 years
Loan Fee$175$175
Loan RepaymentHome heating billHome heating bill
Energy Efficiency UpgradeIncentives*Requirements
Ductless heat pump$800Ductless heat pump must replace electric resistance heat as primary heat source, have a heating seasonal performance factor (HSPF) of 9.0 or greater, and be installed by a qualified contractor. Limit one ductless heat pump incentive per home.
Heat pump$700Minimum efficiency HSPF 8.5 or greater. Incentive is only available for homes upgrading from electric furnace, baseboard, wall heater or ceiling heat.
Heat pump controls**$250Controls must be included in Energy Trust’s list of qualifying products. Installation must be performed by a contractor with a valid Oregon Construction Contractors Board license.

Controls must either have an outdoor temperature sensor and be configured with a 35°F furnace lockout or be a qualified web-enabled model that is connected to the internet.
Attic insulation$0.25 per square footIf existing condition is R-11 or less, insulate to R-38.
Floor insulation$030 per square footIf existing condition is R-0, insulate to R-30 or fill floor cavity.

Floor insulation incentives are also available for existing manufactured homes; if existing insulation levels are R-0 or less, insulate to R-30 or fill the floor cavity.
Wall/knee wall/rim joist insulation $0.30 per square footR-4 or less

*Incentive amount cannot exceed cost of materials and installation. Insulation projects are only eligible for Heat Pump On-Bill Repayment when installation is combined with a qualifying heat pump upgrade.
**When installing qualifying heat pump controls, the cost of the new heat pump may also be financed on bill.

Download our Heat Pump On-Bill Repayment Workflow.

Savings Within Reach helps make home energy upgrades more affordable for income-qualified households in Oregon.

Craft3 offers the following home energy-efficiency loan terms to qualifying
Portland General Electric, Pacific Power and NW Natural customers:

Loan AmountUp to $2,000$2,001-$7,500
APR5.99%5.99%
TermUp to 5 yearsUp to 10 years
Loan FeeCovered by Energy TrustCovered by Energy Trust
Loan RepaymentEnergy billEnergy bill
Energy Efficiency UpgradeIncentives*Requirements
Attic insulation$0.50 per square footIf R-11 or less, insulate to R-38.
Wall insulation$0.50 per square footIf R-4 or less, insulate to R-11 or fill cavity.
Floor insulation$0.40 per square footIf R-0, insulate to R-30 or fill cavity.
Heat pump$1,000Minimum efficiency heating seasonal performance factor (HSPF) 8.5. Incentive is only available for homes upgrading from electric furnace, baseboard, wall heater or ceiling heat.
Ductless heat pump$1,000Minimum efficiency HSPF 8.5 or higher. Compressor must be inverter driven. Incentive is only available for homes replacing electric resistance heat or electric furnace as primary heat source. Contractor must also be approved by the NW Ductless Heat Pump Project.
High-efficiency gas furnace$55090% annual fuel utilization efficiency (AFUE) or greater. Gas furnaces used as backup for high-efficiency heat pumps, also known as hybrid systems, are not eligible.
Heat pump water heater (Tier 3)$375Eligible models must meet NEEA’s Advanced Water Heater Specification Tier 3 and replace an existing electric water heater.
Windows$1.75 per square foot

$4 per square foot
U-Value 0.28–0.30


U-Value 0.27 or less
Heat pump controls$250Controls must either have an outdoor temperature sensor and be configured with a 35°F furnace lockout or be a qualified web-enabled model that is connected to the internet. This incentive can be combined with the $1,000 heat pump incentive.
Gas tank water heater**N/AEnergy factor (UEF) must be 0.67 or greater. Must be ENERGY STAR® certified.

*Incentive amount cannot exceed cost of materials and installation.
**There is no customer-facing incentive for a gas tank water heater, but the cost of the unit and installation may be financed with Savings Within Reach On-Bill Repayment.

Download our Savings Within Reach On-Bill Repayment Workflow.

On-Bill Repayment is available to homeowners who reside in Washington and are utility customers of NW Natural.

Craft3 offers the following home energy-efficiency loan terms to qualifying customers:

Loan Amount$2,500 - $7,500$7,501- $15,000
Interest Rate4.49% rate/APR4.49% rate/APR
TermUp to 7 yearsUp to 15 years
Loan Fee$0$0
Loan RepaymentEnergy billEnergy bill
Energy Efficiency UpgradeIncentives*Requirements
Floor/wall/knee wall/rim joist insulation$0.30 per square footVisit www.energytrust.org/washington for full requirements.
Windows$4 per square foot

$1.75 per square foot
U-Value 0.27 or less


U-Value 0.28-0.30
Direct-vent gas unit heater$250

$150
Fireplace efficiency (FE) ≥ 75%

FE ≥ 70–74.9%
Gas furnace**$200AFUE ≥ 95%
Direct-vent gas fireplace**$250

$150
Fireplace efficiency (FE) ≥ 75%

FE ≥ 70–74.9%
Gas tankless water heater**$200Energy factor (UEF) ≥ 0.82

*Incentive amount cannot exceed cost of materials and installation.
**Incentives available for multifamily residences such as condos or townhomes.

Download our NW Natural Washington On-Bill Repayment Workflow.

How does On-Bill Repayment benefit my customers?

With more approvals than traditional lenders and low monthly payments, Craft3 loans are designed to make energy-efficiency upgrades more accessible. Your customers may be eligible even with less-than-perfect credit, as these loans use flexible credit criteria based on utility payment history. With On-Bill Repayment, loan payments are included as a line item on customers’ utility statement, so they don’t have to worry about extra bills to pay.

How can I help customers through the loan process?

Encourage your customers to apply for a Craft3 loan at the same time you submit their incentive application and supporting documentation to Craft3. Online applications receive quicker approval, but paper applications are available upon request. Loan applications can be completed online at www.Craft3.org/HomeEnergy. Craft3 accepts electronic signatures on all loan documents for faster processing.

When will customers start seeing loan payments on their utility bills?

Customers can expect to begin loan payments one to two bill cycles after funds have been distributed to trade allies.

What happens if a customer sells their house?

Loans are typically paid off in the home refinance or sale process, but there are other options. Refinancing options include subordinating the loan to the new home owner. In a home sale, customers may transfer the loan to the next homeowner with Craft3’s approval (fees may apply). Craft3 can support homeowners through this process.

What if the project costs change once work begins?

If the cost of the project increases after loan documents have been signed, you may need to sign and submit updated documentation to Energy Trust. The homeowner will also need to re-apply for the loan and sign amended loan documents with Craft3.

Can a customer who previously received an On-Bill Repayment loan, receive another loan for a different measure?

Customers with active on-bill loans who are interested in financing additional energy efficiency projects may be able to update their loan terms to include additional energy savings measures. Please work with Craft3 for more information.