Residential SW Washington

New remote video QA process

The Home Retrofit program has incorporated the Virtual Assurance tool into the quality management work quality verification process, allowing staff to connect with customers remotely.

This software establishes a simple web browser-based video connection with customers and provides program staff the opportunity to verify the key requirements of an installation without physically entering the home.

This tool is currently used to verify ductless heat pumps, windows, gas furnaces and gas fireplaces, and may be expanded to include additional measures in the future.

If you have questions, or need more information, contact the Home Retrofit team at