Star ratings for Existing Homes trade allies will be re-evaluated and adjusted on April 1, 2016. Trade allies will be emailed a copy of their new star rating, based on the past 12 months of participation. Trade allies may receive a zero-star, half-star or full-star rating in each of the following categories:

• Customer service—A full star is earned by following the customer service requirements in Energy Trust’s trade ally participation agreements, and having fewer than four unresolved customer complaints on file with Energy Trust.
• Quality performance—A full star is earned by meeting Existing Homes technical specifications and passing work-quality verifications.
• Program service—A full star is earned by consistently submitting incentive applications without missing information or disqualifying measures.

The combined star rating (zero to three stars) for each Existing Homes trade ally is displayed in Energy Trust’s Find a Contractor search engine. The star rating also determines your level of access to business development funds and other exclusive offerings, such as instant incentives.

For complete details on how the star rating is determined, see the new star rating document. Following April 1, the next star rating update is set for October 1, 2016.