Star ratings for Existing Homes trade allies will be reevaluated and adjusted in April. Trade allies will receive their new star rating report via email; ratings are based on the past 12 months of participation. Trade allies may receive a zero-star, half-star or full-star rating in each of the following categories:

• Customer service—A full star is earned by following the customer service requirements in Energy Trust’s trade ally participation agreements, and having fewer than two unresolved customer complaints on file with Energy Trust.
• Quality performance—A full star is earned by meeting Existing Homes technical specifications and passing work-quality verifications.
• Program service—A full star is earned by consistently submitting incentive applications without missing information or disqualifying measures.

The combined star rating (zero to three stars) for each Existing Homes trade ally is displayed in Energy Trust’s Find a Contractor tool. The star rating also determines the level of business development funds available to you and other exclusive offerings such as instant incentives.

For complete details on how the star rating is determined, see the star rating document. After April, the next star rating update will be October 2017.

If you have questions about your rating or the next star rating update, contact the Existing Homes trade ally team at 1.866.365.3526.